SimpleWills Privacy Policy
SimpleWills is owned and operated by mySolutions Limited (we, us or our). We work hard to comply with our obligations under the Privacy Act 2020 (Act). The collection of personal information by us is important to enable us to provide the SimpleWills product and related services (Services).
This privacy policy (Policy) explains the information that we may need to collect, and how we use that information when providing the Services. We will not use, share or disclose personal information collected or received through this website or otherwise except as set out in this Policy.
This Policy will be reviewed regularly to ensure that it is compliant with any amendments to the Act and to ensure that it accurately reflects how we provide our Services.
Who this policy relates to
Our Services allow us to prepare Wills for agents, advisers or brokers on behalf of their clients as well as for clients to create their own wills directly. As a result of this, when we talk about you or your in this Policy, we are referring both to the person who is the maker of the Will, as well as their agent, adviser or broker if one is being used.
Collection of information
We collect information from you in order to provide the Services to you, which may include:
- preparing a Will for you
- processing any requests that you may have
- developing our Services
- contacting you in relation to our Services where necessary
- administering transactions and other matters in relation to our Services
- for any other appropriate use that you authorise or that is permitted under the Act
Use of information
We collect information from you in order to provide the Services to you, which may include:
- preparing a Will for you
- processing any requests that you may have
- developing our Services
- contacting you in relation to our Services where necessary
- administering transactions and other matters in relation to our Services
- for any other appropriate use that you authorise or that is permitted under the Act.
Holding of information
We will take all reasonable care to keep any information held by us safe from any loss, misuse or unauthorised disclosure.
We will only retain personal information for as long as it is required for the purposes for which the information may lawfully be used. Generally this would only be for a period of 3-6 months, as there is no intent for us to permanently hold wills on behalf of clients. It is each clients’ responsibility to store their own will once created.
Disclosure of information
We will generally not disclose personal information that is provided or collected through this website, unless it is necessary to undertake our Services, or where you consent. We will not otherwise disclose personal information provided or collected through this website unless otherwise permitted or required by law or when we need to seek legal or other professional advice.
Where we are permitted or required to disclose your information to any third party in relation to our Services we make sure they are aware of the importance we place on protecting your privacy. They are required to keep your information confidential, and only use it for the purpose for which we have supplied it
Rights of access to and correction of information
You have the right to:
- ask us whether we hold personal information about you
- access any information that we hold about you; and, if applicable
- request corrections to that information.
If we have a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made.
Contact us
If you would like to check the personal information that we hold in relation to you, or you have any questions regarding this policy, please email us on: support@simplewills.co.nz
Statistical information and cookies
We may collect statistical information about your visits to our website to help us improve this website. This information is aggregated and non-personally identifying and will be viewable by site administrators and certain other staff.
We do not use cookies on this website to gather any personally identifiable information. We use cookies to gather data about trends in site usage using a tool called Google Analytics. You can read Google’s privacy statement, and access a Google Analytics opt-out tool, at the Google Privacy Centre.
Security
We have security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of our systems and information, our systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. We may utilise services from one or more third party suppliers to monitor or maintain the cyber security of its systems and information. These third party suppliers will have access to monitoring and logging information as well as information processed on our website and other IT systems.
Last updated: 17th November 2022